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Singapore Airlines is offering initial compensation of $25,000 to some of the passengers on a flight from London last month that suffered severe turbulence, leading to one death and multiple severe injuries.
Those with injuries requiring long-term medical care have been offered an advance payment of $25,000. For those who suffered minor injuries in the May 21 incident, the airline has offered $10,000. The carrier said in a social media post on Tuesday that it had sent the offers to passengers on June 10.
“For those who sustained more serious injuries from the incident, we have invited them to discuss a compensation offer to meet each of their specific circumstances when they feel well and ready to do so,” the airline said.
“Passengers medically assessed as having sustained serious injuries, requiring long-term medical care, and requesting financial assistance are offered an advance payment of $25,000 to address their immediate needs. This will be part of the final compensation that these passengers will receive.”
The airline confirmed it had also given passengers S$1,000 (US$740) for immediate expenses following the flight. It said it would provide a full refund of airfares to all passengers, including those who did not suffer any injuries.
One person died and dozens were hurt, including suffering severe spinal and brain injuries, when Flight SQ321 from London to Singapore experienced sudden, extreme turbulence over the Irrawaddy basin in Myanmar. The flight was diverted to Bangkok.
The aircraft dropped 178ft in under five seconds, with passengers experiencing rapid changes in g-force, or vertical acceleration, according to a preliminary chronology of events compiled by Singapore’s Transport Safety Investigation Bureau, the US National Transportation Safety Board, the Federal Aviation Administration and Boeing.
The flight underwent an “uncommanded” increase in altitude and airspeed while the autopilot was switched on, which the report said was most likely due to the aircraft being hit by a rapid upward movement of air, which lifted it more than 360ft.
Overall the incident lasted just over a minute before the flight returned to its planned altitude.
Turbulence, already the leading cause of non-fatal injuries in on-board accidents, is becoming more common and severe as global warming affects weather patterns and the Earth’s atmosphere.
The preliminary report, based on data from the aircraft’s “black box” flight recorder, said it was likely flying over an area of developing convective activity at 37,000ft when the turbulence hit. Convective weather usually refers to thunderstorms or developing clouds.
Peter Carter, director of Carter Capner Law, a law firm representing some of the passengers on the flight, said in a statement that refunding medical expenses and ticket prices was a legal obligation. The law firm advised passengers to seek legal advice before signing anything with Singapore Airlines.
A probe by the Transport Safety Investigation Bureau is ongoing.
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